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Troubleshooting

Milestone says "You don't have access"

Who can use thisMembers and Super Admins

Permission you need

View Milestone

Set by your workspace admin. If you cannot do this, ask them for access.

What you see: you open Milestone and instead of your XP there is a picture and the words You don't have access.

This is the screen.
You don't have access
On this screen
- Illustration – a magnifying glass with a red cross.
- You don't have access – the headline.
- Message – Your role does not have permission to view this section. It says to reach out to an admin.
- Left sidebar – everything else still works.

Why: your role does not hold the View permission for Milestone. Every role has it by default, so someone switched it off for your role.

What to do: ask a Super Admin to switch it back on (below), then close and reopen Milestone.

For Super Admins

Open Directory → Profiles, choose the profile, then Milestone.

Switch on View Milestone (XP, badges & ranks).
The Milestone permissions
On this screen
- View Milestone (XP, badges & ranks) – gamification:view. On for every profile by default.
- Award XP & Update Challenge Progress – gamification:award. Off for Member; Admin and Super Admin hold it.
- Milestone 1/2 – in the list, how many of the two are on for this profile.

Last updated 2026-10-23