Sign-up problems

"Please enter a valid email"

The email has a mistake, or is missing part of the address. A valid address shows a green tick.

Continue stays grey

The button needs all of these: a name, a valid email, a password and both tick boxes ticked.

The code did not arrive

• Check your spam folder.
• Tap Resend under the code box.
• The code is valid for 10 minutes. Ask for a new one if it expired.

I cannot create a workspace

Create Workspace needs a workspace name and an industry. A red star marks both fields.

I searched but the workspace is not in the list

Only public workspaces appear in a search. Ask the workspace's administrator for an invite code instead. See Join with a code when you sign up.

My join request is still pending

An administrator has to approve it. Ask them to open Approvals → Join Requests. See Search for a workspace and ask to join.

The invite code does not work

Codes refresh every 10 seconds, so an old code stops working. Ask the administrator for the current one.

I searched but the workspace is not in the list

Only public workspaces appear in a search. Ask the workspace's administrator for an invite code instead. See Join with a code when you sign up.

My join request is still pending

An administrator has to approve it. Ask them to open Approvals → Join Requests. See Search for a workspace and ask to join.

The invite code does not work

Codes refresh every 10 seconds, so an old code stops working. Ask the administrator for the current one.

I searched but the workspace is not in the list

Only public workspaces appear in a search. Ask the workspace's administrator for an invite code instead. See Join with a code when you sign up.

My join request is still pending

An administrator has to approve it. Ask them to open Approvals → Join Requests. See Search for a workspace and ask to join.

The invite code does not work

Codes refresh every 10 seconds, so an old code stops working. Ask the administrator for the current one.