I can't find someone to chat with
Who can use thisMembers and Super Admins
This article is written for Member and Super Admin. Use the role switch at the top to change what the menus show.
What you see: the person you want is missing from New chat, or the list says No contacts yet.
Why: people appear in the list once they have turned on messaging. Someone who has never opened Chat and accepted the Welcome window is not a contact yet.
What to do 1. Ask them to open Chat and tap Accept & Continue. See Turn on Chat. 2. Try the other chips at the top of the list: Network, All workspaces and Global. My workspace only shows people in your own workspace. 3. Use the search icon at the top right of the list.
Last updated 2026-10-23
